frequently asked questions.
FAQs.
Connect My Mind is a secure and confidential online telehealth mental health platform for Psychology and Counselling sessions.
You choose the registered and professional Practitioner to connect with at a time convenient to you and the type of online meeting of choice ~ video, voice, live chat on your choice of device.
Connect My Mind is a registered Mental Health telehealth provider with Medicare. This means we are able to accept and provide rebated services with a current mental health care plan issued by your GP.
If you do not have a GP we can help with obtaining a Mental Health Care Plan, please contact us on 1300 146 386 too discuss further.
Connect My Mind has an extensive, nationwide network of registered Practitioners. All Connect My Mind Therapists have been hand selected, interviewed and trained to use our system to ensure a consistent and high quality level of Psychology and Counselling sessions are delivered.
We do not use interns or Therapists who are not fully registered and/or still under supervision. Our Practitioners hold registration with the Australian Health Practitioners Regulation Agency (AHPRA), the Australian Association of Social Worker (AASW), the Australian Counselling Association (ACA) and/or the Psychotherapy and Counselling Federation of Australia (PACFA).
Connect My Mind Practitioners have additional training in specific approaches to therapy which include Cognitive Behavioural Therapy, Positive Psychology, Dialectical Behavioural Therapy, Psychodynamic, Mindfulness, Acceptance Commitment Therapy and more.
In addition, we have an independant Board of Advisors who include prominent professionals that are experts in the healthcare industry and help ensure that our service is quality, effective and current.
Connect My Mind is an accessible and convenient way to connect with a professional Therapist online and in the comfort of your own location/home.
Our Practitioners deal with areas such as
- Anxiety,
- Depression,
- Stress,
- Prenatal and Postnatal Depression,
- Relationships,
- Drugs and Alcohol,
- Bullying,
- Self-image and Eating Disorders,
- Learning Disabilities,
- LGBTIQ,
- Parenting,
- Violence
- Post Traumatic Stress Disorder (PTSD).
Our team additionally is here to help support your wellbeing goals from motivation and procrastination, to self-confidence, esteem, to emotional eating.
Connect My Mind is available for anyone to use as a service to enhance wellbeing, address challenges in their lives and ensure support is always available.
For clients under 18, you will require adult consent. For further information on this our office can be contacted on 1300 146 386.
Connect My Mind is a per session engagement service, this means that you pay as a Fee For Service or only at the time of booking your appointment. If you have a Mental Health Care Plan issued by your GP, this can be provided to rebate your session.
Payment options are available, please call us to discuss your needs on 1300 146 386
Connect My Mind is extremely secure and complies with the Australian Digital Health Agencies Telehealth requirements and standards.
We believe that data security is critical when using the Internet.
In order to make it safe and secure for you to use, Connect My Mind secure and confidential online telehealth mental health platform for Psychology and Counselling sessions uses the following data security features:
- End-to-end encrypted video link
- Data security and encryption
- 256-bit data encryption
- Data stored in Australia (not offshore)
- Multi-factor authentication to ensure that only you can access your data
- Health Insurance Portability and Accountability Act (HIPAA) compliance.
Please see our Privacy Page for more info:
legal information.
Booking a session with a Connect My Mind Practitioner is a simple process. Click here: Book Now and select ‘Access as an Individual’ you will the be guided through the booking process and payment details.
Please contact connect@connectmymind.online if you have any difficulties and one of our team will be in contact to help you out.
We aim to ensure the highest quality of mental health therapeutic services.
If you are unhappy with the quality of your service, please contact connect@connectmymind.online and one of our team will be in contact to help you out.
Connect My Mind is a registered Mental Health telehealth provider with Medicare. This means we are able to accept and provide rebated services with a current mental health care plan issued by your GP.
If you do not have a GP we can help with obtaining a Mental Health Care Plan, please contact us on 1300 146 386 too discuss further.
We accept all credit cards (VISA, Mastercard, American Express).
Our payment management organisation is handled by Stripe; who make sure your information is safe, secure and private.
Connect My Mind has a reschedule/cancellation policy that requires 24-hour notice.
If you have any issues with your making your appointment, please contact us on 1300 146 386 or email connect@connectmymind.online at your earliest opportunity and we will endeavour to work with your needs.
To read more about our policy please visit:
Absolutely! Connect Psych is mobile optimised for your Phone, Tablet, Laptop and Desktop. Any Device, Anywhere.