Get Online Mental Health Support
Real People, Real Help, Fast.
Feeling overwhelmed or anxious? We’re here to help with qualified professionals whenever and wherever you need it most.
Our Support
Anxiety & Mood Disorder
Manage GAD, panic attacks,
depression & more.
Trauma & PTSD
Find healing from past experiences,
safely and at your pace.
Workplace & Career
Stress, burnout, performance or
career change—we’ve got you.
Grief & Life Transitions
Loss, change, and major life
shifts can be overwhelming.
Relationships & Family
Support for couples, parents, and
navigating difficult dynamics.
Neurodiversity & ADHD/ASD
Support tailored for how
your brain works best.
Flexible Help
Video Call
Live Chat
Voice Chat
Support That Fits You
Individuals
Personalised one-on-one counselling to support your mental health, personal growth and wellbeing
Couples
Whether you’re working through conflict or reconnecting, we provide guidance to help you move forward together
Teens
Offering a safe place for teens to talk throught their challenges and emotional struggles with qualified professionals.
Booking made Simple
01
Create
Access Site with your email address
02
Answer
Answer a short series of questions to find your best-fit Practitioner
03
Select
Select practitioner and appointment time, then proceed to payment (and potential rebates).
Payment Methods
Qualified Practitioners
Culturally Diverse & Multilingual
- Practitioners from a wide range of cultural backgrounds
- Fluent in 20+ languages
- Deep understanding of diverse community needs
Professional And Qualified
- All practitioners are registered with AHPRA, APS, ACA, or PACFA
- Minimum of 3+ years of experience in their field
- Our team includes Psychologists, Counsellors, Mental Health OT’s, Mental Health Social Workers, and Mental Health Nurses.
Collaborative And Quality-Assured
- Peer-supervised community focused on shared growth
- Strong emphasis on consistent, high-quality care
- United under one therapeutic mission
Frequently Asked Questions
What is connect my mind?
Connect My Mind is a secure and confidential online telehealth mental health platform for Psychology and Counselling sessions.
You choose the registered and professional Practitioner to connect with at a time convenient to you and the type of online meeting of choice ~ video, voice, live chat on your choice of device.
What benefits can I expect from using Connect My Mind and what can I see someone for?
Connect My Mind provides support across a range of specialist areas, ensuring individuals receive tailored care to meet their specific needs. Some key areas include:
• Anxiety
• Depression
• Stress
• Prenatal and Postnatal Depression
• Relationships
• Drugs and Alcohol
• Bullying
• Self-image and Eating Disorders
• Learning Disabilities
• LGBTIQ
• Parenting
• Violence
• Post Traumatic Stress Disorder (PTSD)
Additionally, our team is here to help support your wellbeing goals from motivation and procrastination, to self-confidence, esteem, to emotional eating.
Who can use Connect My Mind?
Connect My Mind is available for anyone to use as a service to enhance wellbeing, address challenges in their lives and ensure support is always available. We also accept patients from GP’s and Healthcare workers.
Can a child see a Connect My Mind Practitoner?
Yes – we can see children from the age of 11. If you would like to discuss which Practitioners are best suited to your child, please call us on 1300 146 386
I am a GP/Healthcare worker can I book in one of my patients?
Yes you can, simply go to the booking page and select ‘Access as a Practitioner/Heath Care worker’.
How long will I have to wait to see a practitioner?
We have appointments available within 48-72hours.
Do you offer Face to Face sessions?
We are an e-counselling service so do not currently offer face-to-face sessions. By offering an online service we have reduced waiting times, and the convenience of flexibility in both appointment times and location.
How do I book an online session with a Connect My Mind practitioner?
Booking a session with a Connect My Mind Practitioner is a simple process. Click Book Now and select ‘Access as an Individual’ you will be guided through the booking process and payment details.
Please contact connect@connectmymind.online if you have any difficulties and one of our team will be in contact to help you out.
Are all the Connect My Mind Practitioners qualified and registered?
Our team includes psychologists, mental health nurses, occupational therapists, senior clinical counsellors, and social workers. All our practitioners are registered with their appropriate associations (AHPRA, APS, ACA, PACFA), with a minimum of 3 years’ experience in their field.
When I use Connect My Mind, am I signing up to a contract or subscription?
No – Connect My Mind is a per session engagement service, this means you pay as a Fee for Service or only at the time of booking your appointment. If you have a Mental Health Care Plan issued by your GP, this can be provided to rebate your session.
What payment methods do you accept?
We accept all credit cards (VISA, Mastercard, American Express).
Our payment management organisation is handled by Stripe, who make sure your information is safe, secure and private. At the time of booking a $1 pre-authorisation fee will be taken, with full payment charged on the day of your appointment.
What is the cancellation policy?
Connect My Mind has a reschedule/cancellation policy that requires 24-hour notice.
If you have any issues with your making your appointment, please contact us on 1300 146 386 or email connect@connectmymind.online at your earliest opportunity and we will endeavour to work with your needs.
To read more about our policy please visit:
https://connectpsychservices.com.au/legal-information/
Do you accept Medicare?
Connect My Mind is a registered Mental Health telehealth provider with Medicare. This means we are able to accept and provide rebated services with a current mental health care plan issued by your GP.
Do you accept Private Health Insurance?
Private Health Insurers vary as to what services and qualifications of practitioner they will cover, so you will need to check directly with your insurer.
Is Connect My Mind available on Smart phones and Tablets?
Absolutely! Connect My Mind is mobile optimised for your Phone, Tablet, Laptop and Desktop. Any Device, anywhere.
How secure is Connect My Mind?
Connect My Mind is extremely secure and complies with the Australian Digital Health Agencies Telehealth requirements and standards.
We believe that data security is critical when using the Internet.
In order to make it safe and secure for you to use, Connect My Mind secure and confidential online telehealth mental health platform for Psychology and Counselling sessions uses the following data security features:
• End-to-end encrypted video link
• Data security and encryption
• 256-bit data encryption
• Data stored in Australia (not offshore)
• Multi-factor authentication to ensure that only you can access your data.
• Health Insurance Portability and Accountability Act (HIPAA) compliance.
What if I am unhappy with My Connect My Mind practitioner?
We aim to ensure the highest quality of mental health therapeutic services.
If you are unhappy with the quality of your service, please contact connect@connectmymind.online and one of our team will be in contact to help you out.
